Privacy Policy – Kranio SpA

Effective Date: January 4th, 2024Last Updated: July, 15th, 2025

Kranio SpA (“Kranio”, “we”, “our”, “us”) is committed to protecting the privacy of our clients, partners, and users. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you interact with our websites, platforms, services, and solutions.

1. Information We Collect

We may collect the following categories of information:

Personal Information: Name, email address, phone number, company affiliation, billing details, government identification (when required by law).
Technical Information: IP address, browser type, operating system, device identifiers, and usage logs.
Service Data: Information related to projects, training programs, career paths, and assessments you use through our platforms (e.g., TalentOps, Kranio Agents, consulting services).
Cookies & Tracking: We may use cookies, beacons, and similar technologies to improve user experience and measure engagement.

2. How We Use Your Information

We use your information to:

Deliver and improve our consulting, technology, and training services.
Personalize experiences on our platforms and career development tools.
Communicate with you regarding updates, support, proposals, and marketing (with your consent where required).
Comply with legal, tax, and regulatory obligations in Chile, LATAM, and other jurisdictions.
Protect our systems and prevent fraud, misuse, or unauthorized access.

3. Legal Basis for Processing

Depending on your location, our legal bases for processing include:

Consent: For marketing communications and optional cookies.
Contractual Necessity: To provide services requested by clients.
Legitimate Interests: To improve services, ensure security, and analyze usage trends.
Legal Obligation: To comply with Chilean law (Ley 19.628) and international frameworks (GDPR).

4. Sharing and Disclosure

We do not sell personal information. We may share data only with:

Service Providers: Trusted vendors for hosting, cloud, analytics, payment processing, and support.
Affiliates and Partners: For joint solutions and delivery of services.
Legal Authorities: When required by law, regulation, or judicial order.
Business Transfers: In case of merger, acquisition, or restructuring of Kranio.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described above or as required by applicable law. When no longer needed, data will be securely deleted or anonymized.

6. International Data Transfers

Given our operations across Latin America and globally, your information may be transferred and stored in countries outside of Chile. We take appropriate safeguards (e.g., contractual clauses, secure servers) to ensure adequate protection.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or update your personal data.
Request deletion of your personal information.
Withdraw consent for processing (where applicable).
Request portability of your data in a machine-readable format.
Object to processing based on legitimate interests.

To exercise your rights, please contact us at Seguridad, security@kranio.io.

8. Security

We use industry-standard measures (encryption, access controls, monitoring) to safeguard your personal information. However, no system is completely secure, and we cannot guarantee absolute protection.

9. Children’s Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect data from minors without parental consent.

10. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Updates will be posted on our website with a new “Last Updated” date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Kranio SpA

Málaga 85, Oficina 114, Las Condes, Santiago, Chile

Email: security@kranio.io

Kranio Privacy Policy